Adviser Food Act Businesses | Wellington City

Job Description

Adviser Food Act Businesses

Role type: Permanent

Location: Wellington

Salary band & range: General Salary Range F: $76,463 to $89,215 depending on skills and experience

About the Role - Kōrero mō te Tūranga

We are looking for a driven Adviser to bring their enthusiasm to help deliver our new service offering for businesses operating under the Food Act. This operationally focused role will work closely with food businesses to make it easier for them to find and understand the rules that they need to follow, helping to keep food safe and suitable for everyone.

Key responsibilities of the role include:

• Providing Food Act Businesses with a strong customer centric level of service and support by answering queries via email/phone and triaging more complex queries to the right experts in MPI to answer.
• Making information easier for businesses to find, use and understand while tailored for different segments.
• Developing relationships with industry stakeholders and key contacts throughout MPI.
• Use data to identify trends, issues, patterns and pain points for businesses.

About You – Mōu

To be successful in this role you will have:

• Excellent communication and listening skills – be able to understand technical issues and translate into simple, easily communicated information.
• A strong track record of delivering results, including planning and organising work.
• Ability to establish and maintain effective working relationships with a wide variety of people, including demonstrated success working across business groups in a collaborative manner using effective influencing skills.
• Experience understanding the needs of clients and managing their expectation to satisfy their needs.
• A tertiary qualification (or 3+ years equivalent experience), and experience navigating food rules and/or working in the food sector would be advantageous.

About the Team - Mō tō mātou Rōpū

The Regulatory Advice Service (RAS) is a key function within MPI that communicates on a day-to-day basis with businesses around New Zealand to support their growth and a thriving New Zealand economy. We support business by providing advice on the regulations that underpin New Zealand's food imports, domestic operations, and exports. We do this by providing guidance, webinars, and online tools, and answering direct queries.

The Imported and Domestic Food Regulatory Advice (IDFRA) team within RAS specifically focuses on supporting food importers and domestic businesses operating under the Food Act. We are a collaborative and interactive team that enjoys working together to provide a customer- centric approach to our work.

About MPI - Mō te Manatū Ahu Matua

The Ministry for Primary Industries (MPI) partners with New Zealand's food and fibre sector to be the world's most trusted provider of high-value food and fibre products.

To find out more about the Ministry and what we do please click here.

Benefits of working at MPI - Ngā hua o te mahi i te Manatū Ahu Matua

• Additional MPI leave days
• Annual Wellness payment
• Bi-annual paid eye test and contribution to the costs of corrective lenses/frames

Are you ready to make a difference? - Kua rite koe mō tēnei mahi whaitake?

We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapū, whānau and hāpori.

We aspire to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, and identities. As an organisation, we are committed to making Manatū Ahu Matua Ministry for Primary Industries a great place to work for all.

In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.

To view the position description and/or apply online, please click “Apply” or visit the MPI Careers Site. To apply, you must hold the right to work in New Zealand or be eligible to obtain it – click here to find out more about work visa eligibility and options.

Applications close at 11:59pm on Sunday, 14 September

If you have any questions about the role, please email shane.gooch@mpi.govt.nz 

Follow MPI here - Whāia ngā tūhononga ki MPI i konei

Links to Facebook, MPI Careers, LinkedIn, X