National Communications Centre Officer | Wellington - Wallaceville

Job Description

Communication Centre Officer x 2

Role type: Casual

Location: Wellington Region (this position is currently based in Wallaceville, Upper Hutt, while building maintenance work is ongoing at the ordinary site in Porirua) 

Salary band & range: F $36.76 an hour – $42.89 an hour depending on skills and experience

About the Role - Kōrero mō te Tūranga

You will support MPI's operational activities by monitoring the safety of field staff and providing real-time information to help them enforce legislation across New Zealand. You will also plan and execute responses to emergencies and requests for assistance, analyse digital monitoring equipment issues, and support wider operations with reporting and coordination.

Key Responsibilities:

• Monitor safety of MPI field staff and provide real-time operational information.
• Plan and execute responses to emergencies and assistance requests.
• Record and analyse digital monitoring equipment malfunctions and provide recommendations.
• Advise public on commercial, recreational, and customary fishing rules.
• Support wider operations through information delivery and risk reporting.
• Build and maintain strong internal and external relationships.
• Initial 6 weeks full time training.

About You - Mōu

You will bring strong communication skills, the ability to remain calm under pressure, and a collaborative mindset. Your background will ideally include experience in operations rooms, contact centres, or customer service, with sound computer skills and an empathetic approach.

You will have:

• Ability to work in a busy environment and remain calm under pressure.
• A team-focused approach with strong communication skills.
• PC skills including accurate typing at 40+ words per minute.
• Radio communications or operations room experience (desirable).

About the Team - Mō tō mātou Rōpū

The National Communications Centre sits within Biosecurity New Zealand's Intelligence & Response directorate and operates as a highly collaborative, fast-paced team that provides 24/7 situational awareness and emergency support to MPI's frontline staff. The team works closely with the National Operations Centre, wider MPI business groups, and external partners such as Police and the commercial fishing sector to ensure accurate, timely information flows during critical events. NCC Officers support one another by sharing insights, coordinating responses, and maintaining a calm, professional environment even when managing multiple complex incidents at once.

About MPI - Mō te Manatū Ahu Matua

We're passionate about growing prosperity in the sector while ensuring respect for Kaitiaki – guardianship of our natural resources.

Low level Security Clearance

• most preferably a New Zealand citizen or resident, who has resided continuously in New Zealand for at least the last five (5) years, OR
• has resided continuously in one or more of the following countries for the last five (5) years: either Australia, Canada, New Zealand, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
• click here to find out more about the national security vetting process and access the eligibility self-check tool.

If you do not meet these minimum criteria, we will not be able to accept your application.

Are you ready to make a difference? - Kua rite koe mō tēnei mahi whaitake?

We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapū, whānau and hāpori.

We aspire to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, and identities. As an organisation, we are committed to making Manatū Ahu Matua Ministry for Primary Industries a great place to work for all.

In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes, and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.

To view the position description and/or apply online, please click “APPLY FOR THIS JOB” or visit the MPI Careers Site. To apply, you must hold the right to work in New Zealand or be eligible to obtain it – click here to find out more about work visa eligibility and options.

Applications close at midnight on 27th of April 2026.

If you have any questions about the role, please email ryan.pink@mpi.govt.nz 

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