Biosecurity Passenger Facilitator | Auckland MPI Centre

Job Description

Biosecurity Passenger Facilitator – Auckland

Role type: Permanent, part-time (0.4 FTE – 32 hours per fortnight)

Location: Auckland International Airport 

Starting salary: $60,882 per annum pro rata for part-time hours

About the Role - Kōrero mō te Tūranga

We are recruiting for two Biosecurity Passenger Facilitators to join our team on a part time, permanent basis. Induction and ongoing training will be provided.

The Biosecurity Passenger Facilitator is an important part of the Biosecurity New Zealand team. They work alongside our biosecurity staff to educate passengers on New Zealand's robust Biosecurity System! 

This is a front-line role where you are engaging directly with international travellers and kiwis returning home to ensure a seamless and pleasant experience through the biosecurity-controlled area.

As a Biosecurity Passenger Facilitator, you will also support biosecurity staff with a range of tasks – such as treatment administration and processing, replenishment of bins and stock, other data entry activities as required, assisting staff with inspection and cleaning personal effects.

You will need to be reliable, committed and enjoy being a positive contributor to a team. Experience in customer service is preferred, as is a can-do attitude and the ability to build rapport quickly with people from all different backgrounds.

What does Biosecurity New Zealand do?

Biosecurity New Zealand is part of the Ministry for Primary Industries and plays a critical role in preventing harmful organisms crossing New Zealand's borders. We manage border and compliance activities as well as preparing for, and responding to, any biosecurity incursions that may occur. We support all New Zealanders and visitors to play their part in protecting our country – including our urban, rural, and natural environments. 

What you will be doing

You will need to be flexible and adaptable to deliver results in the following areas: 

• Proactively engage with passengers (including families with children) to create a positive, friendly, reassuring, and respectful experience on arrival.
• Raise awareness of biosecurity risks and provide guidance to passengers about our requirements.
• Provide passengers with information that helps explain our biosecurity processes and enhances the passenger experience.
• Assist onsite Biosecurity staff with daily operations requirements, administration or reporting tasks, especially during peak period and/or disruptions, ensuring passengers are prioritised and have access to essential information.
• Support with tasks such as card counting and data entry, cleaning work areas and personal effects, clearing amnesty bins, assisting the inspection bench and other tasks as directed.
• Ensure passengers and biosecurity outcomes are placed at the heart of everything we do, striving to deliver the best possible outcomes.  

About You - Mōu

You will meet the following essential education, skills, and experience requirements: 

• Have great customer service and people skills.
• Be a reliable, team player who is punctual and flexible.
• Confident and proactive communicator with a wide range of people.
• Competent in using a computer and administration tasks.
• Must be fluent in English, and the ability to speak a second language is advantageous.
• This is a busy role, requiring you to be on the go for the full period of the shift (e.g. standing or moving around).
• Must be able to work shift times that could start at any time of the day, 7 days a week, such as a 10pm start and a 4am start. The airport operates 24/7 which also includes public holidays. The roster is provided at least two weeks in advance. 

Physical requirements:

This role involves standing and moving for extended periods of time, often in dynamic and operational environments. As such, staff must maintain a level of physical fitness that enables them to perform these duties comfortably and safely. The ability to remain on your feet for long durations, respond quickly when needed, and carry out tasks without undue fatigue or injury is essential. 

Other conditions you must meet to be considered for these position: 

• Be eligible to undertake permanent work in New Zealand.
• Must be able to work 32 hours per fortnight across a range of days/hours.
• Must be able to work increased hours on your first week for training.
• Have your own transport to and from the Airport is essential due to the shift hours.
• As this role is a ‘safety sensitive role', the preferred candidates will be required to undertake a pre-employment drug and alcohol test.
• Preferred candidates will also be required to pass a criminal conviction check.

Starting salary is $60,882 per annum pro rata to part-time hours (e.g. $24,352 per annum - approx $29.27 per hour), plus shift allowances where applicable.

As part of our shortlisting process, candidates may be required to complete a short online one-way video interview.

Are you ready to make a difference? - Kua rite koe mō tēnei mahi whaitake?

We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapū, whānau and hāpori.

We aspire to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, and identities. As an organisation, we are committed to making Manatū Ahu Matua Ministry for Primary Industries a great place to work for all.

In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.

To view the position description and/or apply online, please click “Apply” or visit the MPI Careers Site. To apply, you must hold the right to work in New Zealand or be eligible to obtain it – click here to find out more about work visa eligibility and options.

Applications close at 11:59pm on Monday, 20 April.

If you have any questions about the role, please email shane.gooch@mpi.govt.nz 

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